FAQ – Frequently Asked Questions
1. What materials are your products made of?
Our products are crafted using premium, sustainable materials such as soy wax, natural jute, wood, and metal. We prioritise eco-friendly, non-toxic, and high-quality finishes.
2. Do you offer international shipping?
Currently, we ship across India. International shipping is in the works—stay tuned by subscribing to our newsletter!
3. How long will my order take to arrive?
We typically dispatch within 2–3 business days. Once shipped, delivery takes 4–7 working days depending on your location.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email and SMS. You can also track it here.
5. What is your return policy?
We accept returns within 7 days of delivery for damaged or incorrect items. To initiate a return, contact us at support@theiadecor.com with your order ID and photos of the product.
6. Can I cancel or modify my order?
Orders can be modified or cancelled within 12 hours of placement. After that, they’re likely already in production or transit.
7. Do you offer gift wrapping or handwritten notes?
Yes! At checkout, you’ll have the option to add beautiful gift wrapping and a personalised message.